Shipping Policy
At Atelier Loreen, every garment is handmade to order to ensure exceptional craftsmanship and attention to detail. Each piece is uniquely created with care, reflecting our commitment to luxury and quality.
Processing Time:
• Each garment is made to order, so processing times will vary:
• Standard garments typically take 2 weeks to craft.
• Fur or intricate designs may require 3 to 4 weeks for production.
• You will find the estimated processing time for each garment in the product description.
Shipping Details:
• We offer free worldwide shipping via DHL Express.
• Once your order is shipped, you will receive a notification email with tracking information and courier details.
• Delivery times vary by region:
| Region | Estimated Delivery Times |
| Europe | 3-7 days |
| Asia | 3-7 days |
| America | 5-12 days |
| Africa | 5-12 days |
| Australia | 5-15 days |
| New Zealand | 5-15 days |
• Delivery times are calculated from the shipping date.
Customs Duties & Taxes:
• International shipments may be subject to import taxes, duties, and custom fees, which are determined by the destination country.
• These charges are the responsibility of the recipient and are not included in the order total or shipping cost.
• Atelier Loreen cannot predict these fees. Please contact your local customs office for further information.
• We are not responsible for delays caused by customs clearance or for parcels held by customs authorities.